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ÎNTREȚINERE
LIVRARE & RETUR
ÎNTREȚINERE
  • Husa exterioara pernei este prevazuta cu fermoar, este din BUMBAC 100%, de aceea recomandam spalarea ei la maxim 40 de grade Celsius, pentru ca la temperaturi inalte bumbacul se sifoneaza foarte tare si necesita efort in plus la calcare.
  • Puteti sa spalati intreaga perna la  masina de spalat cu capacitatea de 7 sau 8 litri, la maxim 30 de grade Celsius si s-o lasati la soare sau pur si simplu in uscator.
  • Dupa uscare va fi si mai pufoasa. Trebuie totusi bine framantata.
LIVRARE & RETUR
  • Timpul de procesare al unei comenzi este de 2-5 zile și depinde mai mai mulți factori.
  • Expedierile prin curierat se fac prin FanCoueir, DPD sau Cargus. Detalii aici.
  • Returul se poate face doar dacă produsul este în aceeași stare în care l-ai primit, având etichetele originale, fără urme de uzură, purtare sau spălare împreuna cu eventualele bonusuri, cadouri sau alte accesorii care au însoțit produsul. Detalii aici.

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For information or assistance, please contact us by email at sales@voinicel.ro or by phone/WhatsApp atO768-1O9-1OO . We are at your disposal with pleasure.

Our working hours are from Monday to Friday, between 10:00 and 16:00.

Delivery terms

Voinicel products are unique and are only made to order. The execution term for voinicel.ro products normally falls between 2-5 working days, from the moment of our SMS or e-mail confirmation. In this way, your request becomes the order.

There is sometimes the possibility that these deadlines are slightly exceeded in certain periods of the year (the month of December is generally crowded, around the Easter holidays, the month of November on the occasion of Black Friday) or due to the large number of orders received. In these special conditions sc AltConcept srl reserves the right to increase the delivery time by notifying the customer of the said delay.

Non-working days (including legal holidays) are: January 1-3, 24; April 30; May 1-2; June 1, 7, 8; August 15; November 30; 1, December 24-31.

We strive to make execution times as short as possible. Shipping by courier is added to these times. The consumer must confirm or deny the new proposed delivery term.

Note: The delivery schedule for couriers as communicated on the Fan Courier and DPD Romania websites can influence delivery times in certain periods of the year.

EXCHANGES, RETURNS AND REFUNDS

Products returned within 14 calendar days from the date of receipt if they are in the same condition in which they were received.

Reimbursement will be made by refunding the amount through the bank. Customer is responsible for shipping costs when returning products and shipping/handling charges of the original purchase are non-refundable.

Read Terms and Conditions

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Test plata online card

Test plata online card

3,00 lei