FINAL CLEARANCE: Take 20% off 'Sale Must-Haves'

Phone: O768.1O9.1OO | Monday-Friday: 10°°-16°°
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Free shipping

25. Free shipping

  • Free shipping refers to product orders of at least 250 lei only in the Fan Courier coverage area.
  • For the localities that are not in the Fan Courier coverage area, the delivery cost is communicated by phone/SMS/email. Our website does not calculate this cost.
  • The additional cost for external kilometers is paid by the customer.
  • You can find the list of locations covered by Fan Courier (without additional costs for external kilometers). here . Please consult it before ordering.
  • Also found a cost estimate for additional kilometers on the Fan Courier website for Romania here . Add VAT to the displayed price.
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For information or assistance, please contact us by email at sales@voinicel.ro or by phone/WhatsApp atO768-1O9-1OO . We are at your disposal with pleasure.

Our working hours are from Monday to Friday, between 10:00 and 16:00.

Delivery terms

Voinicel products are unique and are only made to order. The execution term for voinicel.ro products normally falls between 2-5 working days, from the moment of our SMS or e-mail confirmation. In this way, your request becomes the order.

There is sometimes the possibility that these deadlines are slightly exceeded in certain periods of the year (the month of December is generally crowded, around the Easter holidays, the month of November on the occasion of Black Friday) or due to the large number of orders received. In these special conditions sc AltConcept srl reserves the right to increase the delivery time by notifying the customer of the said delay.

Non-working days (including legal holidays) are: January 1-3, 24; April 30; May 1-2; June 1, 7, 8; August 15; November 30; 1, December 24-31.

We strive to make execution times as short as possible. Shipping by courier is added to these times. The consumer must confirm or deny the new proposed delivery term.

Note: The delivery schedule for couriers as communicated on the Fan Courier and DPD Romania websites can influence delivery times in certain periods of the year.

EXCHANGES, RETURNS AND REFUNDS

Products returned within 14 calendar days from the date of receipt if they are in the same condition in which they were received.

Reimbursement will be made by refunding the amount through the bank. Customer is responsible for shipping costs when returning products and shipping/handling charges of the original purchase are non-refundable.

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