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Phone: O768.1O9.1OO | Monday-Friday: 10°°-16°°
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Fan Courier with zero km, phone 021 9336

Update: 12-02-2019

The Fan Courier shipping service is available throughout Romania, and the number of localities served without paying the extra mileage fee increases every year, currently reaching 3,701.

The shipping price is 19 lei if the destination of the shipped products is located in this list . Please check before placing an order.

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Map where Fan Courier can deliver without charging additional costs.

On the map below, click on  to enlarge the map and look for the towns on the left by clicking on the magnifying glass.

If the pointer appears on the name of the locality  green then the delivery is free of additional costs.

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For information or assistance, please contact us by email at sales@voinicel.ro or by phone/WhatsApp atO768-1O9-1OO . We are at your disposal with pleasure.

Our working hours are from Monday to Friday, between 10:00 and 16:00.

Delivery terms

Voinicel products are unique and are only made to order. The execution term for voinicel.ro products normally falls between 2-5 working days, from the moment of our SMS or e-mail confirmation. In this way, your request becomes the order.

There is sometimes the possibility that these deadlines are slightly exceeded in certain periods of the year (the month of December is generally crowded, around the Easter holidays, the month of November on the occasion of Black Friday) or due to the large number of orders received. In these special conditions sc AltConcept srl reserves the right to increase the delivery time by notifying the customer of the said delay.

Non-working days (including legal holidays) are: January 1-3, 24; April 30; May 1-2; June 1, 7, 8; August 15; November 30; 1, December 24-31.

We strive to make execution times as short as possible. Shipping by courier is added to these times. The consumer must confirm or deny the new proposed delivery term.

Note: The delivery schedule for couriers as communicated on the Fan Courier and DPD Romania websites can influence delivery times in certain periods of the year.

EXCHANGES, RETURNS AND REFUNDS

Products returned within 14 calendar days from the date of receipt if they are in the same condition in which they were received.

Reimbursement will be made by refunding the amount through the bank. Customer is responsible for shipping costs when returning products and shipping/handling charges of the original purchase are non-refundable.

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